Archive for Leaks

Leaks All Around The District- PCWD Is Updating Emergency Contact Information

Recently, we had to send out an emergency email to all of our customers that had an email address on file.  The message was in regards to freezing temperatures, and broken pipes.  We were producing twice the amount of water we should be for this time of year, and we needed to get the word out quickly that houses and pipes needed to be checked for running water. 

In this process, we have identified the accounts that do not have an email address on file. While we understand that not everyone has an email address, we wanted to try one more time to make sure that our records are complete, and that you can receive immediate notice if there is a problem with your property, or in the District.  Perhaps if you don’t have an email address, you have someone in your immediate family that does?  We would be happy to add that address and notify someone of your choice that could get the message to you?

If you do not have an email, or if you do not have someone that has one we could send an emergency notice to, please also let us know that.  We would like to come up with a way to also notify those accounts, in an emergency situation.

We would like to be able to keep our customers informed as best we can. If you are unsure if you have an email account on file or would like to update to a current email address pleas feel free to contact the office by phone or email.

All customer information is ONLY used for PCWD’s records and will not be sold or used for any soliciting purposes.

Lindsay Owen Office Assistant

(951)659-2675 lowen@pcwd.com

Posted in: Around the District, Company News, Customer Infomation, Customer Valve, Leaks, Pine Cove Water District

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Winter is here…. friendly reminder from PCWD

The cold weather has finally arrived. We advise all of our customers to turn your customer valve off by the meter when you leave your mountain home. Forgetting to turn off your water during the winter season increases the risk for burst pipes and damage to your home. When water freezes in a pipe, it expands. If it expands enough, the pipe bursts, water escapes and serious, costly damage is the result. If don’t know where your customer valve is we would be happy to send a field worker during regular office hours to come show you or if you need your customer valve shut off we can shut it off for you for a small fee of $15. In the unfortunate event that a pipe does break any and all water that is lost will be the responsibility of the customer to pay for. PCWD does not forgive any water usage even if it is from a burst pipe. As always feel free to contact to office for any questions or concerns regarding your water bill, usage or winterizing your home.

PCWD Office: (951)659-2675

Emergency after hours: (951)294-8282

Posted in: Customer Infomation, Customer Valve, From the Office, Frozen Pipes, Leaks, Pine Cove Water District, Snow, Water Bills

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BE WATER WISE

Helpful hints on how to conserve our presious water

 

Over half the water use inside a home takes place in the bathroom.

Turn off the water while shaving or brushing teeth. (Savings: up to 4 gallons a minute, or up to 200 gallons a week for a family of four!)
Take short showers instead of tub baths; showers use less water. (If you keep your showers to under 5 minutes you’ll save up to 1,000 gallons a month.)
If you do take a bath, be sure to plug the drain right away and adjust the temperature as you fill the tub.
Don’t use your toilet as a wastebasket. Use a leak-free, high efficiency toilet. (Toilets are by far the main source of water use in the home: nearly 30 percent of residential indoor water consumption.)
When washing your hands, turn off the water while you lather.

 

In the kitchen Cook up some real water savings.


Wash only full loads of dishes, and select the appropriate water level or load size option on the dishwasher.
Do not use water to defrost frozen foods; thaw foods in the refrigerator overnight.
Scrape, rather than rinse dishes before loading them into the dishwasher.
Compost food waste instead of using the garbage disposal or throwing it in the trash.
Keep drinking water in the refrigerator instead of letting the faucet run until the water is cool

 

Rinse out some real money savings with your laundry.


Wash only full loads of laundry or use the appropriate water level or load size selection on the washing machine.
Consider purchasing a high efficiency washing machine, which can save over 50 percent in laundry water and energy use.

 

Always fix leaks everywhere.


You can significantly reduce water use by simply repairing leaks in fixtures (faucets and showerheads), pipes, and toilets. A leaky faucet wastes gallons of water in a short period of time. A leaky toilet can waste 200 gallons per day. That would be like flushing your toilet more than 50 times for no reason!
Outdoors

 

Of the estimated 29 billion gallons of water used daily by households in the United States, nearly 9 billion gallons (30 percent) is used outdoors. In the hot summer months, or in dry climates, a household’s outdoor water use can be as high as 70 percent.

Native and drought tolerant plants can make a beautiful alternative to unused turf areas in your yard. Purchase an inexpensive hose timer to avoid over-watering. Soaker hoses are also a great option for avoiding evaporation.
Collecting rainwater to use on your landscape can help you save water outdoors.
Many local water providers offer rebates on efficient irrigation devices.
Use a broom or electric blower to clean driveways and sidewalks, rather than hosing them off.
When washing your car, use an adjustable nozzle or sprayer and turn off the water stream while soaping your vehicle.

Posted in: Community, Conservation, Leaks, Uncategorized

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Thank you!

We would like to Thank all of the customers and residents of Pine Cove for your continued diligence in helping us find leaks and conserving water. There have been several helpful calls made to us by the residents regarding possible leaks. While not all of the reports have been confirmed leaks we sincerely appreciate the continued efforts to work together. There was one leak discovered on Sylvan Way that was originally thought to be a spring but after further inspection we found the leak. We have purchased updated state of the art leak detection equipment that will greatly assist us in finding any leaks even faster. As promised we are still giving rewards to anyone who a calls in a possible leak and it is confirmed.

Posted in: Community, Conservation, Customer Infomation, Leaks

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Billing

The billing was mailed on Monday, and you should receive your bill by Friday.  We had a few good size leaks, and we want to remind you that the most important thing you can do is to turn your water off, at your customer valve, when you leave for any extended period of time.  You are responsible for any water that goes through your meter, and Pine Cove Water District has never forgiven a water bill.  We also recommend that you use the shut off valve, located in your customer box, next to the meter, instead of or in addition to any shut off you might have closer to your house.  If your water is shut off at the house, and not by the meter, and a pipe breaks, it could be weeks before you ever see that water.

If you have a small leak, lets say 1 gallon per minute, for 30 days, that would be 43,200 gallons of water.  That size of a leak would cost you just under $400.00……..if that leak goes undetected for 2 months, that same bill would be $1000.00.  If you have a leak that’s 3 gallons per minute, the water going through the meter would be almost 130,000 gallons in one month……a bill that size will cost you about $1600.00……….and for 2 months, that same 3 gallon per minute leak would cost you over $7000.00……that is a lot of money to pay, and a lot of wasted water.

If you have not shut off your water, please call us and we will go out and shut the water off for you.  The fee to do that is $15.00, but that is a lot better than having to pay for a leak, because you didn’t shut your water off.

dripping-faucet-md

 

Posted in: Billing, Conservation, Customer Infomation, Customer Valve, Frozen Pipes, Leaks

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